At Ladle, we strive to provide the best service and highest quality products to our customers. Due to the perishable nature of our products, we have specific policies regarding cancellations and refunds. Please read this policy carefully before placing your order.
Non-Cancellable Orders: Once an order is placed and confirmed, it cannot be canceled. This policy is in place due to the perishable nature of food and other consumable items we offer. Our priority is to ensure that you receive the freshest products and cancellations can disrupt this process.
Order Modifications: While we do not allow cancellations, we may be able to assist with minor modifications to your order (such as address changes) if you contact us immediately after placing the order. Please note that such modifications are not guaranteed and will depend on the order status.
No Refunds for Perishable Items: Given the nature of our products, we do not offer refunds once the order has been processed and dispatched. We ensure that all products are fresh and meet our quality standards before dispatch.
Quality Concerns: If you receive an order that is damaged or does not meet our quality standards, please contact our customer service team within 24 hours of receiving the order. We will review your concern and, if valid, will either replace the item or provide a store credit for future use. Please retain the original packaging and provide photographs of the damaged or substandard items to assist with our review process.
Delivery Issues: If there is an issue with the delivery of your order, such as a delay or non-delivery, please contact our customer service team immediately. We will work with our delivery partners to resolve the issue as quickly as possible.
If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer service team at contact@ladle.cloud or call us at +91 6363 560730. We are here to help and ensure you have a satisfactory experience with Ladle.
By placing an order with Ladle, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.
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